The General Managers at SA Water make up our Senior Leadership Team. They report directly to the Chief Executive.
General Manager, Asset Operations and Delivery
Mark joined SA Water in 2013 as our General Manager, Asset, Operations and Delivery, drawing on more than 30 years’ experience as a professional engineer and General Manager in infrastructure delivery, with specialist water and wastewater expertise.
Ensuring we deliver safe clean drinking water and a dependable sewerage service efficiently across the state, Mark leads the team operating, sustaining and improving our built assets, bulk water supply and sewerage system, water and wastewater treatment operations plus laboratory services and management of the River Murray system within the state. Mark also leads the delivery of the corporation’s capital works program.
Mark has been involved in major projects and operated businesses in the water, transport, minerals, oil and gas, environment and building arena in Australia, South-East Asia, the Middle East, the UK and the USA. Prior to joining SA Water, Mark was Vice President Water with Kellogg, Brown and Root (KBR).
General Manager, Customer Delivery
Kerry joined SA Water in 2004 and worked across many parts of the business ahead of being appointed to lead the delivery of services to our customers in July 2013. In the role of General Manager, Customer Delivery, Kerry has responsibility for water and sewerage service connections, metering and customer billing, customer account and service enquiries, as well as management of service continuity and restoration.
With a commitment to delivering service excellence, Kerry continues to champion customer centred design and digitisation for customer benefit. She is also Chair of the Water Services Association of Australia’s Customers and Community Network and member of the Customer and Leadership Board Committee.
As a member of our senior leadership team Kerry draws on her formal qualifications in business and commerce as well as more than 20 years’ experience gained from senior commercial, customer interfacing positions with organisations including Kimberly Clark Australia and Faulding Pharmaceutical.
General Manager, Customers, Strategy and Innovation
Appointed General Manager in 2017, Anna leads the team consulting and engaging with our customers and the communities we work in, transforming customer insights into actions to improve customer experience, and effectively communicating with 1.7 million South Australians as we deliver world class water services for a better life.
With 25 years of experience in both Australia and internationally in corporate and government sectors, Anna brings her background in market and business development, stakeholder and community engagement, journalism and corporate communications to the executive team. Anna is a champion of innovative solutions for customers and leads the team bringing our business strategy to life across the corporation.
Anna is a Graduate of the Australian Institute of Company Directors and holds formal qualifications in journalism. Prior to joining our senior leadership team, Anna was General Manager for Business Development, Asia Pacific with Coffey International Development and prior to that Group Markets and Communications Director, oversighting US, UK and Asia Pacific operations. She has previously worked for Raytheon Australia, the Australian Bureau of Statistics, and the Australian Broadcasting Corporation.
General Manager People and Safety
Appointed as General Manager, People and Safety in August 2018, Ian leads the team delivering services for recruitment, payroll, culture and capability, industrial relations and health and safety.
Ian draws on more than 25 years’ experience across both operations and human resources having held senior roles in the UK, China, Japan, Canada and Australia. Before joining SA Water, Ian was the General Manager People and Safety for Seeley International and prior to that he was the Group Human Resources Director for NG Bailey (United Kingdom) and earlier the Vice President Human Resources for the global automotive division of Nippon Sheet Glass Group (Japan).
Ian holds formal qualifications in mechanical engineering, business administration and work psychology.
General Manager of Governance, Planning and Regulation
Appointed General Manager in December 2016, Anne leads our key governance teams, including business planning, regulation and compliance, management systems and business improvement, risk management and resilience, as well as internal audit, legal, property and insurance services.
Committed to ensuring we are accountable to our customers, stakeholders and the South Australian community, Anne makes sure we understand our regulatory responsibilities and that our corporate governance is sound.
Anne holds formal qualifications in economics and business and draws on more than 30 years’ experience in public policy, legislative reform and government administration having held senior public sector positions across agriculture, transport and central government.
General Manager of Business Services
Jamie was appointed General Manager, Business Services in September 2013 to drive improvements in underlying organisational performance and to lead the team delivering support services across our business: financial, procurement, pricing, information technology, engineering, research, water, used water and environmental expertise.
With a commitment to delivering world class water services by building efficient and effective functional and technical expertise across SA Water, Jamie has assisted the business in meeting the regulatory commitments that have delivered price reductions to customers.
As a member of our senior leadership team, Jamie draws on experience gained in Australia, the USA and the UK, where he’s worked as a Chartered Accountant in finance, governance, project management and risk management. Before joining SA Water, Jamie was BAE Systems Head of Finance, Maritime and prior to that the General Manager of the Henderson shipyard. He has previously worked for Santos, KPMG and the Australian Taxation Office.