Our experienced and capable team consistently lives our values to safely deliver for our customers every day.
The introduction of a harm based approach to safety in March 2019 has seen a shift in focus from traditional lag metrics to events that could have been life altering, if not for luck. These actual or potential life-changing situations are called diamond events.
As part of this change, we reviewed and modified our approach to incident investigation enabling us to prioritise serious incidents and better focus our resources to prevent the likelihood of recurrences. Harm Based Diamond Alerts are now distributed to our people to share information and lessons from these events, and start safety conversations.
Random drug and alcohol testing began in September 2018. Through to 30 June 2019, we conducted 448 tests with an equal split of regional and metropolitan sites and no confirmed positive results.
In 2018-19 our wellbeing initiatives have largely focused on mental wellness with 25 workshops conducted for people leaders to improve their understanding of how to effectively support our people.
People leaders in the Customer Field Services team have started the Leadership Fundamentals program, which incorporates safety leadership and the principles of our safety framework – engagement and empowerment. All field-based workgroups continue to develop and implement their own safety frameworks.
Our work health and safety asset improvement program has focused on seven high-risk categories:
Rollout of the in-vehicle safety system supporting our remote and isolated workers to undertake their roles safely, was completed and is now installed in 550 vehicles. The system has an in-built alert that automatically raises an alarm in the event immediate help is needed. The system is monitored 24 hours a day, seven days a week by our Operations Control Centre in Adelaide.
A wider assessment was undertaken of the risks relating to the personal safety of our field crews in remote or isolated areas, and the safety support we provide them. While there is significant support already in place, this exercise highlighted a number of opportunities for improvement which will be progressed in 2019-20.
A refreshed Inclusion and Diversity Plan was prepared to ensure alignment with our vision and strategy. It has four focus areas:
Each focus area is led by a General Manager with the Chief Executive taking leadership of the overall plan.
Our existing recruitment and retention processes, as well as our culture and values underpin our inclusion and diversity program.
There were two key focus areas for developing our people in 2018-19:
1. Leadership Fundamentals
Leadership Fundamentals was piloted with managers from our Customer Field Services team. The program has an emphasis on building on the basics, developing greater consistency in our leadership capability, and supporting our leaders to:
Teamgage is an online tool that enables our people to effectively collaborate and have meaningful conversations with their team. It provides an opportunity for teams to regularly provide feedback to their people leaders and track how everyone is going. The ongoing process is designed to measure change and improvements in key areas over time.
Teamgage was piloted with more than 160 of our people, with the rollout across the business will continue in 2019-20.
As well as these focus areas, in 2018-19, 74 per cent of our people responded to the South Australian Government’s I Work for SA survey. The results showed that across all major indicators, our people tracked above the public sector average.
The 72 per cent engagement level corresponds to 74 per cent when compared with our previous engagement methodology, which is an increase of five per cent over 12 months. It shows our people have a strong commitment towards the business and strive to do their best.
The key highlights from the survey include:
The survey also identified opportunities for improvement such as further simplification of processes and growing the number of people who feel comfortable to speak up and challenge the way we work when they see a better way. Results will inform our ongoing work to build a constructive and collaborative culture.
In December 2019, our inaugural Innovation and Excellence Awards acknowledged our people who are excelling as they deliver for our customers. There were seven awards: