Pricing Policies

Pricing Policies

We prepare annual pricing policy statements for our recycled water and excluded retail services to demonstrate our compliance with relevant National Water Initiative (NWI) Pricing Principles and additional principles specified by ESCOSA in our 2016-20 Revenue Determination. Click on the links below to view the 2018-19 policy statements.

  • Major faults

  • Underway

  • Anzac Hwy
  • Glenelg East
  • 15/12/2019
  • Water Supply On
  • 15/12/2019 05:15 PM - We are attending to an incident in Glenelg East with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07254795.
  • See all major faults

  • Scheduled works

  • Underway
  • Sprod Av
  • Toorak Gardens
  • 16/12/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 17/12/2019 09:00 AM
    Estimated restore time and water supply back on: 17/12/2019 06:00 PM

    We’re improving your services and undertaking maintenance work in Toorak Gardens. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works