Pricing Policies

Pricing Policies

We prepare annual pricing policy statements for our recycled water and excluded retail services to demonstrate our compliance with relevant National Water Initiative (NWI) Pricing Principles and additional principles specified by ESCOSA in our 2016-20 Revenue Determination. Click on the links below to view the 2018-19 policy statements.

  • Major faults

  • Underway

  • Rosedale Rd
  • Rosedale
  • 16/01/2020
  • Water Supply On
  • 17/01/2020 03:33 AM - We are attending to an incident in Rosedale with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07301839.
  • See all major faults

  • Scheduled works

  • Underway
  • Slipway Rd
  • Thevenard
  • 19/01/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 21/01/2020 09:00 AM
    Estimated restore time and water supply back on: 21/01/2020 02:00 PM

    We’re improving your services and undertaking maintenance work in Thevenard. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works