Improving services through new technology

Improving services through new technology

We have introduced a number of new technologies that improve our ability to understand, maintain and monitor our infrastructure. This means more reliable water and sewerage services! We are always looking at innovative ways to increase the efficiency and effectiveness of what we do. New technology can help us better manage the reliability and affordability of our services.

Aerial drones

The use of aerial drones has become increasingly popular amongst commercial businesses and government agencies. We have started using aerial drones to give our Network Operations department a birds’ eye view of water and pump station conditions. Fitted with cameras, the drones offer an alternative way to inspect assets and collect information while minimising WHS risk, saving us time and money.

Specialised pipe cameras

We've started using specialised camera equipment to perform our inspections of bore casings. Bore water pipes and infrastructure inspections are required when the water quality declines or there is a decrease in yield from a bore. We operate and maintain 149 bores in total and prior to this financial year, bore inspections were outsourced. By utilising this technology we has increased our internal capabilities, which has reduced our outsourcing costs.

Spray lining trials

The ‘spray lining’ technique uses a specially-formulated material designed by manufacturer 3M that lines the interior of a pipe. The liner, which lasts for 50 years, aims to increase the structural integrity of the main without it having to be replaced. It does this by coating any existing cracks in the water main and increasing the remaining thickness of the pipe wall. Spray lining offers significant benefits to our customers and community because it removes the need for excavation work and therefore minimises both traffic disruptions and the additional costs associated with mains replacement.


The Remotely Operated Vehicle (ROV) is helping us learn more about our assets that lay beneath the water’s surface. The ROV is a mini unmanned submarine equipped with high definition cameras. We use it to capture high-definition images and video of underwater structures, such as parts of a weir, reservoir or water storage. One of the ROV’s benefits is it can be operated from a trailer away from the water’s edge. This provides a safer and more efficient alternative when the additional skills of divers aren’t required.

  • Major faults

  • Reported

  • Main Rd
  • Belair
  • 31/03/2020
  • Water Supply Interrupted
  • Last Updated: 31/03/2020 10:11 AM - We are on site in Belair and the nearby water supply may be unavailable until 31/03/2020 02:30 PM. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. We always aim to minimise inconvenience by restoring supply as safely and quickly as we can. Reference Number WO: 07392100.
  • See all major faults

  • Scheduled works

  • Underway
  • Seaview Rd
  • Kingscote
  • 31/03/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 31/03/2020 09:00 AM
    Estimated restore time and water supply back on: 31/03/2020 03:00 PM

    We’re improving your services and undertaking maintenance work in Kingscote. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works