Our Performance Scorecard

Our Performance Scorecard

We are committed to providing every customer with a great experience. That’s why we continually monitor and benchmark our performance. This enables us to drive ongoing improvements in how we service you.

We work to a set of service standards that our regulator,  the Essential Services Commission of South Australia (ESCOSA), has set for us. ESCOSA has determined these standards based on what customers have told us are their expectations.

Our performance against these service standards is reported quarterly to ESCOSA and also published here, on our website each new quarter.

You can see how we are tracking against our targets for:

  • Major faults

  • Underway

  • Poyntz Tce
  • Coonalpyn
  • 12/11/2019
  • Water Supply On
  • 12/11/2019 07:07 PM - We are attending to an incident in Coonalpyn with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07207361.
  • See all major faults

  • Scheduled works

  • Underway
  • Lawrence Hargrav Way
  • Parafield
  • 13/11/2019
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/11/2019 05:30 PM
    Estimated restore time and water supply back on: 15/11/2019 08:30 PM

    We’re improving your services and undertaking maintenance work in Parafield. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works

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