Our performance

Our performance

Our performance

We continually monitor and benchmark our performance to ensure we’re maintaining our commitment to provide reliable services and a great customer experience. This enables us to drive ongoing improvements in how we service you.

We work to a set of service standards that our economic regulator, the Essential Services Commission of South Australia (ESCOSA), has determined based on what customers and the community have told us they expect.

Updates on our performance are provided for our customers, owner, regulators and other stakeholders so they know how we are delivering against our service standards and against our commitments under the 2020 Regulatory Determination.

Quarterly performance measures

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works