Residential water prices

Residential water prices

There is a state-wide price for most water services. Whether you're in a metropolitan or regional area, you pay the same price per kilolitre (kL: 1 kL equals 1000 litres) as every other residential customer in the state, no matter how much it costs to get the water to you.

If you are looking on tips to reduce your water usage, visit our pages on saving water inside and outside your home.

Your water charges comprise two parts:

  1. A fixed charge for water supply
  2. A variable charge for water use - the more you use, the more you pay.

Water supply charge 

The 2019-20 price for having water supplied to your home is $75.40 per quarter.

Water use prices 

In 2019-20, the following tiered charges apply.


Usage Charge

Price per Litre

Indicative Quarterly Threshold

Daily Threshold




0 to 30 kL

0 to 0.3288 kL




30 to 130 kL

0.3288 kL to 1.4247 kL




Above 130 kL

Above 1.4247 kL

Recycled water price

We supply some customers with recycled water. That water is just for irrigation, gardens or flushing toilets. The water is supplied by dual reticulation, in purple pipes.

The price for recycled water is set at $2.147/kL in 2019-20, which is 90% of tier 1 water use prices.

Daily threshold explained

We give you a daily threshold because we know the number of days between meter readings may vary.

While we endeavour to read meters every 91 days, this is not always practical.  The date of your meter reads can be found on page two of your SA Water bill.

The amount of water used at each tier is calculated by assuming the same amount of water has been used for each day of the billing period. This ensures you are not advantaged or disadvantaged as a result of a meter reading date not falling exactly on the quarter.

For example, we may record consumption of 33kL for the quarter, which would normally mean that 3kL would be charged at the tier 2 price. However, if we had taken 100 days to read your meter, the tier 1 threshold would be 33kL (0.3288 x 100 days, rounded up) and all 33kL would be charged at the tier 1 price.

Definition of 'residential'

Residential properties include houses, maisonettes, home units, retirement homes, flats and strata/community title residences and vacant land.

How much water you should use each day

There is no right or wrong amount of water to use. An average residential customer uses 184kL  per year but this doesn’t take into account individual circumstances. The amount you use will depend on things like

  • the size of your property
  • the size of your garden and what type of plants you have in it
  • how many people live in your house
  • what water using appliances you have and their level of water efficiency
  • whether you have a pool
  • the season.

All these factors may influence your water use.

Charges for customers not connected to the water network

Customers with properties that are able to connect to a water main are billed a rating on abuttal charge. This is regardless of whether they use the service or not.

A rating on abuttal charge reflects the availability of the service should the current or future owners choose to connect the property. To make this connection available, the water network has been designed to accommodate connection and supply to these properties.

The availability of these services adds value to the property should the current or future owners choose to connect to our network.

Tell us what you think

We're always looking for ways to improve our website, and we would appreciate your feedback on this page.

Please note we cannot respond to any comment made here. If you need a response, please contact us.

Was this page useful?
How can we make it better?

  • Major faults

  • Reported

  • Back Rd
  • Maitland
  • 31/03/2020
  • Water Supply Interrupted
  • Last Updated: 31/03/2020 10:04 AM - We are on site in Maitland and the nearby water supply may be unavailable until 31/03/2020 02:32 PM. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. We always aim to minimise inconvenience by restoring supply as safely and quickly as we can. Reference Number WO: 07399965.
  • See all major faults

  • Scheduled works

  • Underway
  • Seaview Rd
  • Kingscote
  • 31/03/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 31/03/2020 09:00 AM
    Estimated restore time and water supply back on: 31/03/2020 03:00 PM

    We’re improving your services and undertaking maintenance work in Kingscote. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works