Understanding your summer water use bill

Understanding your summer water use bill

Following summer, ourr customers receive water bills that reflect a large proportion of their yearly water use. These bills are often higher than other bills. On average, 60-70 per cent of total residential water use is billed following summer.

There are many reasons water use can increase over the summer.

  • Higher water use in the garden
  • Did you establish new plants?
  • Did you keep your lawn green?
  • Did you use a dripper system regularly?
  • Evaporative air-conditioning
  • More frequent shower/bath use
  • Pool top-ups
  • Higher than usual summer temperatures
    (The BOM is reporting hotter/drier summers for the past two years.)

Other, non-seasonal, reasons for increased water use may include:

  • Extra people in the household
  • New appliances/fittings

It is important to realise that the more water you use, the more expensive it becomes. Water use is billed using a 3-tiered pricing system. See current pricing charges here.

Helpful hints

If you believe your bill does not accurately reflect your water use, you may have a leak on your property.

To test for leaks, see our “leak detection” page and video.

If you believe you have a leak, you will need to contact a licenced plumber.

You can also compare your daily average summer water use with the past 3 years. On the front page of your water bill, you will see a “Daily water use” chart.

  • Major faults

  • Underway

  • Mccallum Rd
  • Cleve
  • 19/03/2020
  • Water Supply On
  • 19/03/2020 05:52 PM - We are attending to an incident in Cleve with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07386790.
  • See all major faults

  • Scheduled works

  • Underway
  • Seaview Rd
  • Kingscote
  • 31/03/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 31/03/2020 09:00 AM
    Estimated restore time and water supply back on: 31/03/2020 03:00 PM

    We’re improving your services and undertaking maintenance work in Kingscote. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works