COVID-19

COVID-19

As with water utilities across the world, we have a range of measures in place to manage the impacts of COVID-19, ensuring we can continue to provide safe and reliable water and sewerage services to our customers, and to protect the health of our people and the communities we interact with.

Drinking water supply

First and foremost, your tap water remains safe to drink. There is no evidence that the COVID-19 virus is transmitted by drinking water. Our existing water treatment and disinfection processes using chlorine and chloramine are effective in deactivating viruses in water supplies.

We are also well prepared to ensure the ongoing safety and reliability of water supply. Our water treatment plants are secure, have back up power supplies and require few staff to operate them, with some able to be operated remotely.

Reliable services

For the health and well being of our people and the continuity of essential water and sewerage services, we have implemented a range of social distancing and additional hygiene measures. Along with our advanced technologies and existing remote operation procedures, these measures mean we’re well placed to continue providing you with reliable water and wastewater services.

It’s possible that some of our people might become unwell and we may need to strategically manage resources to focus on the most important core tasks. If this occurs, we’ll prioritise the basics like water and wastewater treatment, and work to overcome any temporary service interruptions such as repairing water main breaks or clearing sewer chokes and overflows, while deferring any non-essential activities.

More information

More information on drinking water quality, sewerage services and the operation of water and sewer infrastructure can be found in the Water Services Association of Australia’s (WSAA) COVID-19 fact sheet. Water Research Australia have also developed a fact sheet on water and sanitation.

We’ll continue to provide updates via our social media channels.

For information on COVID-19, visit sa.gov.au or contact the South Australian COVID-19 Information Line on 1800 253 787.

Please continue to follow the advice of health authorities and stay safe.

Contacting us

As always, we’ll be here if you need us.

Please call us on 1300 SA WATER (1300 729 283) to report a network fault or for account enquiries.

For all non-urgent enquiries, including account, meter, building, trade waste and connection queries, or to report a non-urgent network fault, you can also contact us via the SA Water website using the relevant online form, or email us at customercare@sawater.com.au. The Customer Service desk on the ground floor of our Adelaide CBD headquarters is temporarily closed, so we encourage you to call, email or visit our website in the meantime.

If your enquiry isn’t urgent, consider if it can wait until the peak of this situation passes.

To protect the wellbeing of our people and continuity of our services, we will potentially need to apply further social distancing measures, after which it may take us a little longer to answer your call or respond to a job. Please bear with us and know that we appreciate your patience, as we all navigate this unprecedented situation together.

SA Water site tours

Based on advice from health authorities to cancel or limit participation in large public gatherings to help prevent the spread of COVID-19, all community, school and technical tours of our operational sites have been cancelled. More detailed information can be found on our Tours and Presentations webpage.

Support for customers

If you find yourself having difficulty paying your bill, please contact us as early as possible so we can help you get back in track. You can call us on 1300 SA WATER (1300 729 283) to talk about bill payment arrangements and extensions.

The South Australian Government also provides a range of concessions to people on low incomes, so check the concessions website to see if you are eligible for this assistance.

  • Major faults

  • Reported

  • Lang St
  • Highbury
  • 31/03/2020
  • Water Mains Leak
  • Last Updated: 31/03/2020 09:17 AM - We have a report of an incident in Highbury and the water supply nearby may be impacted. Traffic management may be in place. Reference Number WO: 07398613.
  • See all major faults

  • Scheduled works

  • Underway
  • Seaview Rd
  • Kingscote
  • 31/03/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 31/03/2020 09:00 AM
    Estimated restore time and water supply back on: 31/03/2020 03:00 PM

    We’re improving your services and undertaking maintenance work in Kingscote. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works