Independent Review

Independent Review

An independent review commissioned by the Board into our asset management and operation of water mains measured our performance against international leading practice and identified improvement opportunities to benefit our customers.
Installing smart sensor technology on arterial roads, changing management structures within the Adelaide metropolitan alliance, and working with regulators to shape new service performance standards, are among the key initiatives we are already implementing.
The review was conducted by international asset management consultancy AMCL and assessed 24 business processes that contribute to the management of water mains. Of these:
  • seven were found to be international leading practice
  • 15 aligned with industry peers nationally and internationally
  • two areas can be improved.
Overall, the results show our water mains management is good and we are delivering reliable services for customer, with opportunities for us to improve, particularly as technology enables us to change the way we work.

Read the full report here.

Other pages on this website also provide overviews of the way we manage water main breaks and the development of our smart network of sensors that is helping reduce the impact of water main incidents on our customers and the community.

  • Major faults

  • Underway

  • Bruce Rd
  • Riverton
  • 04/04/2020
  • Water Supply On
  • 04/04/2020 10:31 PM - We are attending to an incident in Riverton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07407522.
  • See all major faults

  • Scheduled works

  • Underway
  • Angle Vale Rd
  • Angle Vale
  • 07/04/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 08/04/2020 09:00 PM
    Estimated restore time and water supply back on: 09/04/2020 06:00 AM

    We’re improving your services and undertaking maintenance work in Angle Vale. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.


  • See all scheduled works