COVID-19 information for customers

COVID-19 information for customers

How we're responding to COVID-19

Our priority is to continue to provide safe and reliable water and sewerage services to our customers, and to protect the health of our people and the communities we interact with.

Where practicable, all our front-line teams continue to implement appropriate health and hygiene measures while working out in the community, along with the use of standard required personal protective equipment (such as high-vis clothing and safety glasses).

We are here if you need us, so please don’t hesitate to contact us.

Drinking water supply

Your tap water remains safe to drink. There is no evidence the COVID-19 virus is transmitted by drinking water. Our existing water treatment and disinfection processes using chlorine or chloramine are effective in deactivating viruses in water supplies.

We are also well prepared to ensure the ongoing safety and reliability of our water supply. Our water treatment plants are secure, have back-up power supplies and require few staff to operate them, with some operated remotely.

Wastewater and recycled water

There is no evidence the COVID-19 virus is transmitted via wastewater systems. Our wastewater and recycled water systems have similar disinfection processes to water treatment, including chlorination and ultraviolet (UV), which are proven to be effective at deactivating viruses.

Sludge treatment processes to produce biosolids (organic matter used to improve soils and some crops) are also considered safe.

Additionally, our wastewater treatment and network operators already implement strict hygiene practices and will continue to do so.

COVID-19 wastewater testing

Our expert scientists work together with SA Health to monitor for traces of the virus in the state's wastewater. Supplementing the state’s existing patient testing regime with our sewage surveillance provides a wider snapshot of the virus’ transmission within the community, helping our public health officers to better understand the spread, and identify areas where it may be emerging.