Understanding my bill

Understanding my bill

We’ve redesigned your water bill to make it easier to find all the information you need, while reducing it from four pages to just two.

Your SA Water Bill has a lot of information on it. It is important you understand what it all means. For information about the cost of our services, please visit our Water and Sewerage Prices page.

Electronic Billing (eBills)

Residential customers can now receive their water bills electronically by registering with mySAWater. To register please click the button below.


How to read your SA Water bill

Some of the information on the front of your bill relates to information on the reverse.

SA Water bill front page

1. Our contact details

2. The amount you owe and when to pay it by

3. Your water use statistics

4. Your supply and service address

5. Your account summary

SA Water Bill - page 2

6. Detailed fees and charges

7. Your total fees and charges

8. Information for account holders

9. Your account number

10. Your payment details

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  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Pilatus Dr
  • Direk
  • 06/08/2020
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 07/08/2020 07:30 AM
    Estimated restore time and water supply back on: 07/08/2020 10:00 AM

    We’re improving your services and undertaking maintenance work in Direk. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works