Smart meters

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Smart meters

Monitor your water use to reduce cost and risk of leaks

Digital smart meters can provide near real-time water use data to your mobile, laptop or desktop.

With this information, you can better monitor and manage your daily water use, keep an eye on costs and learn new ways to minimise any waste. You'll also receive automated alerts about potential plumbing leaks and abnormal water use before they turn into big problems.


Four smarter ways

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Understand your water use profile

With your choice of daily, weekly or monthly water use reports emailed to your inbox, you will have access to hourly interval water use readings. These powerful insights provide personalised water use trends painting a picture of your home's water use profile now and over time. Use this information to monitor daily water use, identify changes, or challenge your water use and identify cost savings.

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Effective high water use and potential leak alerts

Knowing your daily and weekly water use trends enables you to set effective high-water use and leak alerts that are useful and not a nuisance.
From a running toilet cistern to a pipe break, considered leak alerts can save you considerable water loss, money and property damage.

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Target key activities and appliances

Residents making the most of the smart meter data check their water use at least weekly and consider the activities and appliances that influence their water use profile the most. This enables them to target specific daily, weekly or monthly activities and be more considerate of their water use at these times.

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Your data, your way

You get out of your data what you put into it. Your home is as unique as the smart meter data delivered to you. If you have goals that relate to managing your water usage, your smart meter data makes it easy to test, learn and try something new as you realise the financial and environmental benefits.


Gain control of your household's water use

As more than 200,000 Australian households can testify, a smart meter can help you:

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Conserve water
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Reduce costs
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Receive automated messages
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Know about leaks when they arise
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Control your water consumption

Become a smart meter customer

We provide smart meters to meet your needs, property, and location. Request your smart meter online or by calling us on 1300 SA Water (1300 729 283). We will help identify the best smart meter for your needs and send you a quote^.


Installation is easy

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We will work with you to identify the best location for the smart meters and take care of the installation. We just need access to any meters within a secured site.

Once the smart meter is installed, we will test the data is transmitting correctly. We will send you everything you need to know to set up your online account so you can start viewing your water use information and set up leak alerts and water use reports.

Our technical consultants are also available to discuss any water consumption anomalies and advice on increasing water efficiency.


Third party smart meters

If you are looking at other smart meter options or you already have a smart meter that wasn't installed by us, there are a few things you need to know.

  • Smart meters connect to and in some cases, replace the existing water meter on your property. Your property's existing water meter is owned and maintained by SA Water. You will need to contact us if you have or would like to connect your own smart meter.
  • To help you, we will provide and install an intermediary device which you can connect to. A fee applies for this installation, which we can quote you. The fee will depend on the model of the existing water meter and the location of your property.
  • All third party meter options are subject to our terms and conditions. Please contact us on smartmeters@sawater.com.au if you would like more information about this option.

Protecting your data

We take the management and collection of customer information very seriously. Rest assured the smart meter will only send us your water use information, not your personal information. Access to your account is protected by your account username and password that you’ll need to keep confidential. We have appropriate security measures in place to also ensure your water use data is protected. Find out more about our Privacy policy and Information Management.


We're here to help

Please get in touch if you have any questions or need assistance.

You can reach us on 1300 SA WATER (1300 729 283) Monday to Friday 8:30am - 5pm, or send us an email at smartmeters@sawater.com.au.


Good to know

^Smart meter requests are subject to application criteria and smart meter services terms and conditions.

All smart meter quotes are provided based on the information provided to us by you at the time of application and are subject to a site check at the time of installation. Any variations required to the smart meter installation due to insufficient or incorrect information provided by you or identified by us will be requoted before installation.

If at the time of installation, we or others engaged by us to perform work on our behalf, identify conditions that will negatively impact the performance of the smart meter, we will cancel the installation and refund you.

We reserve the right to refuse to install smart meters that are in breach of any law or regulation or pose an unacceptable risk to the health and safety of our people performing installation.

*Smart meter installation costs are indicative only and subject to personalised quote and signal coverage in your area.