Freedom of information

Freedom of information

The Freedom of Information Act 1991 (the FOI Act) makes it possible for you to access information that we hold. This promotes transparency, accountability and helps you to participate in our decision-making. We fully support the objectives and spirit of the FOI Act, while at the same time recognising stakeholders' right to privacy.

For more information about the type of SA Water documents available under the FOI Act, please see our Freedom of Information Statement.

Our response to Freedom of Information requests

In the 2021-2022 period, SA Water received 22 new applications for information, pursuant to the FOI Act. Four applications were carried over from the 2020-2021 period.

Members of Parliament submitted eleven applications for information. The remaining applications were submitted by members of the public, insurance companies and media organisations.

The outcome of the applications completed during the 2021-2022 period is as follows:

  • Access granted in full - 4
  • Access granted in part – 16
  • Applications refused -  (includes applications where documents were either available online or where no documents were discovered within scope of the request) – 6
  • Applications withdrawn -
  • Applications carrying over to 2022-23 - 1
  • Applications transferred to another Government agency - 0

SA Water made 3 FOI Determinations on internal review during the 2021-2022 period.

Ombudsman SA reviewed one Determination made by SA Water on internal review during the 2021-2022 period.

The South Australian Civil and Administrative Appeals Tribunal reviewed one Determination made by SA Water on internal review during the 2021-2022 period.

Our records

We hold the following types of documents:

  • Accounting and financial records
  • Asset management and planning records
  • Corporate and strategic planning records
  • Corporate files including memoranda and minutes on SA Water's operations
  • Internal policies and procedures
  • Work Health and Safety (WHS) records
  • Personnel records.

Applying for access 

The type of your request will determine the form to use. You can download an application form from the State Records website which can be submitted in person, by post or by email. You can also submit your application using the SA.GOV.AU online application form.

Then you can lodge your application by email, post, or in person.

  • In person: Ground floor, SA Water House, 250 Victoria Square/Tarntanyangga, Adelaide.

Freedom of Information fees and charges

The fees outlined below are pursuant to Freedom of Information (Fees and Charges) Variation and Freedom of Information Act 1991 - Applicable to Section 13(c), 29(2)(b) and 19(1)(b) and (c). Payments can be made by cheque or money order. If you can't do this, please contact us.



Application Fee: Access a document


Application Fee: Internal Review


For our work accessing documents about you.

*NOTE: Only the first two hours are free. We may then charge $14.40 per 15 minutes.


For our work accessing documents that are not about you.


Photocopies (per page)


Transcripts (each)


For all other formats, SA Water will charge the cost of reproduction.


When to contact us

You need to contact us if you:

  • believe our information about a person is incomplete, incorrect, out of date or misleading
  • need to discuss a previous application
  • are following up an application you recently lodged
  • need help to clarify the information you are after
  • need a document in a different format (i.e. electronically)
  • can't pay by money order or cheque

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works