Alterations to your property

Alterations to your property

If you plan to build or do any alteration work on your property, you need to tell us if the work will impact on any of our services before work starts.

As a guide, works that could impact our water services include:

  • building a new house
  • extending your home
  • building a shed, carport or swimming pool
  • landscaping work

Your local council may also have approval requirements for alterations. If you are not sure whether it will impact on our services, please contact us.

Dial Before You Dig

No matter the size of your project, please advise Dial Before You Dig when and where you plan to dig. Whether your work is simple landscaping or complex drilling, contacting Dial Before You Dig is an important step.

Dial Before You Dig will then contact organisations like us to find where pipes or cables are located. To find out more phone 1100 (free call) or visit Dial Before You Dig.

Requirements for your application

You must specify the alterations you will be undertaking on the Connection Application form:

  1. Your application must include all details and drawings. Where applicable, you need to submit a site plan indicating an easement alignment.
  2. If the service alterations include any construction work, you will need to submit a building plan.

You must complete the connection application form and specify what exactly needs to be done.

  1. Find out your backflow prevention requirements that provide an overview of ours and your obligations to protect the public’s water supply.

  • Major faults

  • Underway

  • Polkinghorns Rd
  • Arthurton
  • 18/06/2020
  • Water Supply On
  • 18/06/2020 03:05 PM - We are attending to an incident in Arthurton with no interruption to the water supply. The safety of our crews and customers comes first, and we always aim to minimise inconvenience by restoring services as quickly as we can. Reference Number WO: 07505663.
  • See all major faults

  • Scheduled works

  • Underway
  • Spruance Rd
  • Elizabeth East
  • 11/06/2021
  • Temporary Supply Interruption
  • Estimated start time and water supply off: 15/06/2021 09:00 AM
    Estimated restore time and water supply back on: 15/06/2021 04:00 PM

    We’re improving your services and undertaking maintenance work in Elizabeth East. Sometimes our crews need to temporarily interrupt the water supply to our customers and/or manage traffic while they are working. Temporary traffic management may remain in place until reinstatement of the impacted road is complete. We always aim to minimise inconvenience by restoring services as safely and quickly as we can.

  • See all scheduled works