Information for tenants

Information for tenants

As a tenant, you may be responsible for paying for your water use and supply charges. More information on your rights and responsibilities can be found on the website. Unlike other utilities, water is constantly connected to properties, and tenants do not need to contact us to connect or open an account.

This website also outlines a tenant's responsibilities on what they legally do and do not have to pay as part of their agreement, and information on fees and charges that can be passed on from a property owner to a tenant.

Tenants that have been assessed as having low income or hold an eligible government concession card may be able to claim a water rate reduction.

The Department of Human Services has further information about concessions that tenants may be eligible for. This can be checked online, or by contacting the concessions hotline on 1800 307 758 (TTY 8226 6789).

For more information go to the website